Complex & Major Loss

The way QuestGates responds to major events or isolated catastrophic incidents is unique as we not only extend across both first and third party disciplines, but also into specialist areas such as environmental claims and household major loss.

Designated teams, encompassing team leaders, qualified adjusters, surveyors, engineers, forensic accountants, environmental, counter-fraud and subrogation specialists, work together to deliver an integrated solution to the management of large losses, working with the insurer’s in-house teams to deliver both controlled indemnity spend and enhanced customer and broker satisfaction.

Specifically, the major loss service provides dedicated adjusters, in house specialists and concierge, working together to provide a cohesive assessment of potential liabilities. Expectation management is a priority, with quality communications provided regularly to all interested parties. The main commitment is to proactively drive the claim to an efficient and cost effective conclusion.

We have in-house expertise in all the major loss disciplines and our approach is always to work on a partnership basis with our principals. We are more than happy to work alongside other nominated experts if this provides the optimum solution, or to take on the assignment in its entirety.

All of our process are supported by our market leading IT system Qube. Click here to find out more about QUBE

Mike Ledgerton – Head of Major Loss



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Geoff Meadows – Senior Surveyor

BSc (Hons) MRICS


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