Complex & Major Loss

The way QuestGates responds to major events or isolated catastrophic incidents is unique as we not only extend across both first and third party disciplines, but also into specialist areas such as environmental claims and household major loss.

Designated teams, encompassing team leaders, qualified adjusters, surveyors, engineers, forensic accountants, environmental, counter-fraud and subrogation specialists, work together to deliver an integrated solution to the management of large losses, working with the insurer’s in-house teams to deliver both controlled indemnity spend and enhanced customer and broker satisfaction.

Specifically, the Major Loss service provides dedicated adjusters, in-house specialists and concierge, working together to provide a cohesive assessment of potential liabilities. Expectation management is a priority, with quality communications provided regularly to all interested parties. The main intention is to proactively drive the claims to an efficient and cost effective conclusion.

We have in-house expertise in all the major loss disciplines and our approach is always to work on a partnership basis with our principals. We are more than happy to work alongside other nominated experts if this provides the optimum solution, or to take on the assignment in its entirety.

Our specialist experience in this sector embraces the following key areas.


  • Light and heavy engineering

  • Manufacturing risks

  • Food processing and brewing

  • Warehousing

  • Property developers and owners

  • Automotive industry

  • Retail operations

  • Contractors

  • Terrorism

  • Private Clients and High Net Worth

Financial Loss

  • Business Interruption

  • Advance Profits

  • Fidelity Guarantee


  • Product Liability

  • Product Recall

  • Product Guarantee

  • Public Liability

  • Contractors Liability

  • High Value Injury and Disease

Professional Indemnity

  • Architects

  • Employment Agencies

  • Engineers – all disciplines

  • Insurance Brokers

  • Surveying Solicitors

Our expertise further extends into claims involving technology, agriculture, aquaculture, forestry, horticulture and fish farming.  We can also offer services in relation to dispute resolution, expert witness and reinsurance audits.

QuestGates offers a personalised bespoke solution underpinned by a wealth of experiences.  Our expertise extends beyond traditional adjusting and we welcome audit or special project assignments to provide and expert opinion, or to resolve conflicts.

Mike Ledgerton – Divisional Director


Tel: +44 (0) 7595 452522


Read More