Counter Fraud

For every £1 spent we save our clients £12 

Operating across all QuestGates divisions, our Counter Fraud team have built a reputation for expertise and for delivering results on a cost effective basis.

Our clients benefit not only from access to professionally qualified field expertise in the form of our team of accredited counter fraud specialists, but also obtain consultancy services, specialist fraud training and desktop services including:

  • Intelligence profiling

  • Telephone based conversation management

  • Forensic photo analysis using Metadata

We have achieved savings for our clients through our detection of fraudulent claims across our Motor, Property and Liability divisions in particular, whereby we have uncovered deception from one off opportunistic cases to staged events involving highly organised crime rings.

In addition to an investigation capability, we also offer a nationwide surveillance service when required, either as a stand alone service or as part of a full enquiry. Working to a strict code of conduct, agents are rigorously vetted to assess their ability and experience. Specialising in surveillance techniques, they are completely familiar with governing legislation that applies to more invasive investigations; many have a military background and are registered accordingly.

Fraud Training

Our accredited training expertise now provides not only a ladder of learning and development for our specialist Fraud staff but is also available to our insurance clients and is now also attracting interest from the wider private sector.

Courses available:

  • A University Certification in Professional Development leading to the professional qualification, Accredited Counter Fraud Specialist (ACFS)

  • A University Certification in Continuing Education leading to the title of Insurance Fraud Technician

  • A one day open source Internet Investigation course

  • A half day fraud awareness course leading to a certificate for attendees from Teesside University Fraud and Financial Crime Unit

Paul Burke – Head of Special Investigation Unit


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