QuestGates’ specialist transport team manages claims arising in both the public and private sectors, with claims ranging from high volume incidents through to complex large loss accidents across a number of jurisdictions within the UK and Europe. We manage claims on a cradle to grave basis and also offer an investigate and report service.

Our team is led by Andy Anderson who has 15 years’ experience of managing transport claims. The team also includes other transport claims specialists and surveyors, whilst we are also able to call upon our internal Accountancy, Engineering and Environmental expertise where required.

Areas of Expertise


We have long standing relationships with major bus operators across the UK and understand the challenges they face. We conduct detailed forensic reviews of bus CCTV footage, secure CPR compliant witness statements, obtain fleet engineering records and conduct accident locus investigations whilst investigating liability.

Based at our Northampton office, our specialist Third Party Property Damage (TPPD) unit handles a variety of claims involving vehicular damage to third party property. These can range from straightforward impact to boundary walls, gates and fences, to more complex cases involving damage to buildings, street furniture, Crown property and the Network Rail infrastructure, including claims for train delays following a bridge strike.


We work with several UK and European train operating companies with high deductibles, together with their Insurers and brokers. We also deal with claims for a large number of supply chain and infrastructure businesses who specialise in railways.

It is essential that these claims are managed by rail experts who fully understand the requirements of the railway industry’s Claims Allocation & Handling Agreement (CAHA) which governs the responsibility for handling and allocates liability for EL & PL claims that flow from railway operations. Many of the claims we deal with involve catastrophic injuries/fatalities or high value damage to infrastructure or machinery.

Rolling Stock Damage

We deal with rolling stock claims and recoveries for our clients. Knowledge of relevant legislation, case law and the railway industry is paramount to delivering a successful outcome for our clients. As an example of our expertise, we have dealt with the following claims:

  • Train v Tractor collision – £3.9 million recovery of Train Company’s consequential loss from Network Rail

  • Train derailment – £376,000 Recovery of Train Company’s consequential loss

  • Train damage claim – £278,000 Recovery of Train Company’s consequential loss

  • Train damage claim – £108,000 Recovery of Train Company’s consequential loss

  • Several train damage claims – each over £100,00 Recovery of Train Company’s consequential losses

  • Train Company’s loss due to failed signalling equipment – £2.5 million

Andy Anderson – Unit Manager, Public Transport Risks

LLB Hons

Tel: +44 (0) 7398 212860

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Glen Donaldson – Director, Specialist Services

BA (Hons), ACII

Tel: +44 (0) 7793 916324

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